We are CREVALA Limited (company number 08786811) and our address is 12 Hamilton Court, Maitland Drive, High Wycombe, Bucks. HP13 5BN (referred to as "we" or "us" or "our"). We are the providers of the website PropertyMutual.com (referred to as the "Site").
We provide this Site for our partners so that they can advertise properties online. "Our partners" include: estate agents, commercial agents, letting agents, landlords, new homes developers and overseas property owners. We are not an estate agency.
A reference to "you" or "your" is a reference to a user of the Site or any of our services.
If you have a query about information relating to your property on the Site, please contact your estate agent or lettings agent directly or alternatively contact us by clicking this link.
If you would like to stop receiving marketing and communications from us please contact us by clicking this link or please write to the Customer Services Team, PropertyMutual, 10 Leys Villas, The Leys, Witney. Oxon. OX28 4DH.
If you have any questions about this Policy or our use of your personal information or would like to submit a subject access request or exercise your other data subject rights, please contact our Data Protection Officer by clicking this link or please write to The Data Protection Officer, PropertyMutual, 10 Leys Villas, The Leys, Witney. Oxon. OX28 4DH.
We will collect the information that you give to us when using our Site:
We will use this information:
We have a legitimate interest to process this information. These legitimate interests are
We will store the information summarised above for the following periods:
Sometimes we may use your personal information to provide marketing messages to you. We will always seek your consent before doing so and you can opt out of marketing and other communications at any time by making contact by clicking this link. You can always make use of the Site without having to agree to marketing. The types of things that we may do include:
If you have any concerns about the property data on the Site, please contact us by clicking this link and we will endeavour to resolve the issue promptly.
If you are a vendor or landlord of a property that is being actively marketed on the Site, please contact your estate agent or lettings agent directly.
If you have concerns about historical property information about a property featured on our Site and you can prove to us that you have a valid association to that property, please contact us by clicking this link.
We retain access to all personal information that we have collected from you or about you. Once your information has been passed to one of our partners in the course of providing our services (most typically when you communicate with an estate agent through our Site) then that PropertyMutual partner will have a copy of the information that you have provided within your enquiry and your contact details which they will use to get in touch with you. In relation to property data, it is provided to us by our partners (or third parties that act on their behalf). Our partners (or any third party that acts on their behalf) will be responsible for information in their possession and that information will be subject to any privacy terms or policies that the partner has in place; we are not responsible for use (or misuse) of your information by any of our partners.
When our service is available via the websites of our partners, those partners may have access to your information. We may also have links to other websites from our Site. We are not responsible for the content, security, privacy policies and practices of any other websites, even if you access them using links from this Site or if you can access this Site or use our services from them. We recommend that you check the policy of each website that you visit and make sure that you are comfortable with the terms of such policies before providing any personal information.
If our business is sold or merged, or if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. We will make sure that any such transfer is done in a secure way.
If we offer or supply a service to you that is provided on our behalf by a third party we may have to pass your information to them in order to deliver the service. The categories of third parties (who are acting as a data processors) include: telephone call recording and our support ticketing systems. We may also use third parties to provide services on our behalf which may include processing (but not using themselves) your information e.g. to complete partial addresses or to augment the information we hold about you. In either case, we will not pass your information to anyone who is not also subject to adequate privacy commitments in our contract with them.
We will not otherwise disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law or to obtain professional advice.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or contractors. Territories outside of the EEA may not have equivalent legal protections to those that apply within the EEA but we are under a duty to make sure that our suppliers and contractors located outside of the EEA continue to take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. By submitting your personal data to us, you agree to this transfer, storing or processing.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We follow strict security procedures to ensure that your personal information is not damaged, destroyed or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access. If we are working with third parties, we will require them to have in place similar measures to protect your information.
Only employees who need access to your information to perform a specific job are granted access to personally identifiable information. We may require you to co-operate with our security checks before we disclose information to you. If you are a registered user, you can update the personal information that you give us at any time by viewing your My Listings page.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
You have the right to ask us not to process your personal data at any time.
You have the right to use our Site without consenting to marketing and communication services that we provide. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. We always use the most recently submitted form to be your current consent status. If you are a registered user, but not signed in when you submit a form, we will not be able to use your saved settings so will deem your consent choice to be as per the form you submit at the time. You can exercise your right to prevent such processing by selecting the specific options in the fields or forms when you become a registered user.
You have a right to request access to or rectification of your personal data which we hold about you. You also have a right to erase your personal data, to restrict the processing of your personal data and the right to receive your personal data that you have provided to us, the right to object to our processing of your personal data and a right to request that we transmit your personal data to another data controller.
Where we process your personal data because you have given us your consent to do so, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact the Data Protection Officer whose contact details are provided earlier in this policy.
You have the right to complain to the Information Commissioner's Office if you feel unhappy with the way we process your data. Please visit www.ico.org.uk for more information.
Any changes we may make to this Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this Policy.